Use email and SNS for consultation and communication, so that both parties can understand the service requirements, specific processes, and confirm the content and requirements of this service.

After consultation, we will start to choose the appropriate medical institution for you.

Fill and sign the application forms and consent letter, pay the application deposit (30,000 to 100,000 yen).
Receiving the application deposit, we will contact the selected medical institution. After we receive the response from the medical institution for admittance, we will confirm with the patient for the selection.

All necessary documents including the consent letter will be translated into Japanese and submitted to the medical institution.
If the patient agrees to receive treatment from the medical institution, the patient’s medical condition, diagnosis, treatment history, surgical report and medication information, etc. will be provided and we will arrange for translation and submit all documents to the medical institution. Please note that patients may also be rejected by medical institutions due to the medical condition. If you only need health diagnosis or physical examinations, you do not need to submit the above documents.

Different medical institutions have different medical treatment methods and prices. We will select the medical institution at the request of the patient and present the budget quote. The entire costs will be the responsibility of patient.
The amount of medical treatment budget quotation includes consultation and diagnosis, treatment, translation of various relevant medical documents, interpretation services at the medical institutions and service charges, etc. (Refer to the contract for specifics)
Expenses of sightseeing are quoted separately if arrangements are required and made.

After signing the contract with the medical institution, the patient needs to transfer the entire medical budget amount into the account designated by the medical institution. Other sightseeing related expenses are transferred to the designated travel agency’s account. After the receipt of the payment is confirmed, we will plan and coordinate your itinerary to visit Japan and make appointments with medical institutions and travel agencies.

During your stay in Japan, our company will arrange the interpretation, translation and escort services that will cover medical consultations, diagnostic explanation and document preparation. Sightseeing tours will also be included.

The patient’s diagnosis and treatment results will be explained orally or translated in written forms by a translator. If any follow-up treatment is required, the translator will assist the patient to consult with the attending doctor and discuss the follow-up treatment plan.

Full amount of prepayment to the medical institution and travel agency is required. If the actual costs are less than the prepaid amount, we will refund according to the contract. If additional costs are required, we must obtain the patient's written consent in advance (except for life-threatening emergencies). The patient must pay off all additional costs before leaving Japan.

If you need a medical visa before going abroad, we will assist you in obtaining it. During your stay in Japan, we can also arrange for the airline's boarding permission in advance based on your medical condition. If required, we can also provide medical staff escort and/or translators escort. In addition, if there is a problem after returning to your own country, we will contact the medical institution for follow-ups.